Privacy Policy & Cookies

Updated 22 May 2018

Our privacy policy is simple.

Sharing your personal information

Exeter ENT will only process your information where it is necessary to support the legitimate interests of our business or those with whom we may have shared your information except where such interests are overridden by your interests or fundamental rights and freedoms which require the protection of personal data. We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers.

We promise never to provide any information about our subscribers, customers or affiliates to any third party, except of course, to conduct our core business, or in the unusual event we should we be required to do so by law.  We may share your information with third parties for those limited purposes provided that you have given us your permission. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys.  Data shall only be shared with third parties who are also GDPR-compliant.

Only those employees with relevant business duties may access personal information, and only to perform their duties. They are subject to dismissal for any privacy violation.

This Privacy Policy governs the manner in which Exeter ENT collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://www.exeterent.co.uk website (“Site”). This privacy policy applies to the Site and all products and services offered by Exeter ENT.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, contact number and email address.

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

How we use collected information

Exeter ENT collects and uses Users personal information for the following purposes:

To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.

To personalise user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

We do not share this information with outside parties except to the extent necessary to provide the service.

To send periodic emails

The email address Users provide, will only be used to send them information and updates. It may also be used to respond to their enquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or the User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Changes to this privacy policy

Exeter ENT has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Exeter ENT, Nuffield HealthExeter Hospital, Wonford Road, Exeter, Devon, EX2 4UG. You can call us on 01392 262160 or get in touch via our online contact form.

 

Allowing us to use cookies

We may use information obtained from cookies or similar technology. Cookies are text files containing small amounts of information which we download onto your computer or device when you visit our website. We can recognise these cookies on subsequent visits and they allow us to remember you. Cookies come in many forms. We have set out below the main types and categories of cookies that are used.

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work, as you would expect.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Use of Cookies

This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.

Turning Cookies Off

Most modern browsers allow you to control your cookie settings. You can disable them completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website and also a large population of websites on the Internet that use cookies to serve their content.

To learn how to disable cookies on browsers please click here. http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416

If you are concerned about cookies tracking your movements on the Internet then you may be concerned about spyware. Spyware is the name given to a particular band of cookies that track personal information about you. There are many antispyware programs that you can use to prevent this from happening. Learn more about antispyware software – http://en.wikipedia.org/wiki/Spyware

Our Cookies

Below is a table of information which lists all cookies used on our website.

Owner Cookie Cookie Name Cookie Description
Google Analytics _utma A Google Analytics cookie, which keeps track of the number of times, a visitor has been to the site, when their first visit was, and when their last visit occurred.
Google Analytics _utmb A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor enters a site.
Google Analytics _utmc A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor leaves the site.
Google Analytics _utmv Used for reporting in Google Analytics classifying the visitor.
Google Analytics _utmz A Google Analytics cookie which tracks where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from.
Google Maps PREF, NID This cookie is set by Google Maps when you load a map of our location.
WordPress wp-settings, wp-settings-time- This is a cookie is to verify if you are logged into the website or not.
WordPress wordpress_, wordpress_logged_in WordPress cookie for a logged in user.
Quantcast __qca, mc, d Used by the Quantcast service to collect anonymous information about your usage of the site. This information includes IP address, referrer, search terms and time of use.

If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add our domain to the list of websites you do not want to accept cookies from. Under settings you can also delete individual cookies or any cookies that your browser has stored. We recommend you allow the cookies we set by this website as they help us provide a better service and make our website easier to use.

If you set your browser to refuse all cookies, please be aware that there may be functionality on various websites that does not work.

Google Analytics Opt-out Browser Add-on

To provide website visitors the ability to prevent their data from being used by Google Analytics, we have developed the Google Analytics opt-out browser add-on for the Google Analytics JavaScript(ga.js, analytics.js, dc.js).

If you want to opt-out, download and install the add-on for your web browser. The Google Analytics opt-out add-on is designed to be compatible with Chrome, Internet Explorer 8-11, Safari, Firefox and Opera. In order to function, the opt-out add-on must be able to load and execute properly on your browser. For Internet Explorer, 3rd-party cookies must be enabled. Learn more about about the opt-out and how to properly install the browser add-on here.

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